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Frequently asked questions.
Common questions about products, orders, returns, and how we handle your data. Still stuck? Send us a message.
Products & Quality
What are your products intended for?
All products are intended exclusively for laboratory research purposes and are not for human or animal consumption. They must not be used for personal use or as medications, dietary supplements, food ingredients, cosmetics, or for any other non-research applications. These products are not intended to diagnose, treat, cure, or prevent any disease.
What purity levels do your compounds have?
Our research compounds are synthesized and purified to a minimum purity of 99%. Every batch undergoes laboratory testing to verify purity and quality. A Certificate of Analysis (COA) is available for each product, providing transparency into our quality standards.
Do you offer Certificates of Analysis?
Yes. A detailed Certificate of Analysis (COA) is available for every product, documenting purity through HPLC testing, identity verification through LC-MS, and net content. COAs are accessible directly on each product page, allowing researchers to review detailed testing documentation before purchasing.
How should lyophilized research compounds be stored?
Our research compounds are supplied in sealed, lyophilized (freeze-dried) form to reduce moisture and help maintain stability during transportation. Upon delivery, we recommend storing sealed vials at 2–8°C (36–46°F), protected from light and moisture, to help preserve their stability and integrity over time.
Orders & shipping
How long does shipping take?
Orders are processed within 0–2 business days, with Standard Shipping taking an additional 2–4 business days after fulfillment. For faster delivery, Expedited Shipping options are available at checkout.
Do you ship internationally?
Currently, we ship exclusively within the United States only. We are exploring international shipping options and will update our shipping policy as additional destinations become available.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number to monitor your delivery.
Returns & Refunds
What is your return and refund policy?
All sales are final once an order has shipped. To maintain strict quality and safety standards, we do not accept returns of opened or unopened products, as storage and handling conditions cannot be verified once they leave our facility. For damaged or incorrect shipments, please refer to our claims policy below.
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged, compromised, or contains an incorrect product or vial strength, please contact us within 48 hours of delivery with your order number and clear photos of the affected items. All claims require photo evidence and are subject to review. Approved claims will receive a replacement. Reconstituted products are not eligible for replacement.
Payments & Security
What payment methods do you accept, and is my payment information secure?
We accept Visa, Mastercard, Apple Pay, and Google Pay. All transactions are securely processed through our PCI-compliant payment partner using encrypted payment technology to protect your financial information. Credit card details are handled directly by our payment provider and are never stored or processed on our servers.